XS

Xtreme Shipping

Customer Portal

Welcome back

Track shipments, upload documents and manage support requests.

or

Create customer account

Verify your email by OTP first. After verification, an administrator must approve the customer account.

10 digits
15 digits, starts and ends with 3

Verify email

Enter the email address and the 6-digit OTP sent to that email.

Username and email must belong to the same portal account.

Verified account

Password recovery

Password recovery uses the verified email address on your portal account.

1

Send recovery OTP

Username and verified email must belong to the same portal account.

2

Verify recovery OTP

Password will be changed for
3

Set new password

XS
WHL — Xtreme Shipping Customer Portal
WHL — Xtreme Shipping

Dashboard

Shipment visibility and customer support in one place.

CUSTOMER SELF-SERVICE

Find your shipment

Search by Bill of Lading number to see vessel, voyage, ETA, containers, receipts and charges.

Open Tickets 0
Total Tickets 0
Active Shipments 0
Amount Due SAR 0

Search results

Select a shipment to open the full record.

Search for a BL to begin.
CS SHIPMENT LOOKUP

BL Query

Search and view BL/shipment information without ticket-processing access.

Search results

Select a BL to view the shipment record.

Search for a BL to begin.

My tickets

Track customer-service requests linked to your shipments.

CS OPERATIONS

Dashboard

Recent Tickets

Customer Tickets

Customer Activation

Activate verified customer registrations or temporarily deactivate active customer accounts.

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Change Password

Enter your current password and choose a new password.

Add Document Type

Document types are maintained separately for the selected shipping line.

Configured Document Types

Create user

Admin-created users are authorized by Admin but become active only after verifying their email OTP.

10 digits
15 digits, starts and ends with 3

Portal users

Approve self-registered customers and manage access.

Edit user

Update user details. Username cannot be changed.

Username cannot be changed.
10 digits
15 digits, starts and ends with 3

If Admin changes the email here, it takes effect immediately and is recorded as Admin verified.

Shipping Line Access

Module Access

Only modules applicable to the user's role can be granted. Admin accounts always have all modules.

Change Email

OTP will be sent to the new email. The email changes only after verification.

Reset User Password

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